Help: questions and answers

Kontimo helps restaurants perform on GrabFood, the food delivery app of Grab, across Southeast Asia: your Grab figures explained, what to change first, and a community of owners. GrabFood is where your customers order; GrabMerchant is the app you run your store with.

Yes. Your free space has no time limit and asks for no card. You pay only if you order one of our services, or keep Kontimo Pro after your first collection.

There is no password. Enter your email address and we send you a link, with a code, that works for 20 minutes. Nothing arrived? Look in your spam folder, then ask for a new one.

Yes. The owner adds people from "Add people" in the account. Each person signs in with their own address.

English and Thai. Choose yours under Display: the account and our emails follow it.

Every country where Grab runs in Southeast Asia: Thailand, Singapore, Malaysia, Vietnam, the Philippines, Indonesia and Cambodia.

OYA Studio LLC, a company registered in Wyoming, United States. Kontimo is independent of Grab and is not affiliated with Grab Holdings Inc. The company details are on the imprint. The imprint

Grab, with everything we have. LINE MAN is next on our list.

No. You add us as a staff member in GrabMerchant, with an address made for your restaurant, and you can remove us at any time. Reading your account changes nothing on it.

Your figures reach your account as soon as a collection arrives, and you get an email when they are there. A person on our team reads the remarks on them before you see those. After the first one, you ask for an update from your account: once a month with the free space, once a week with one of our services.

Only the people of your account. No other member sees them, and nothing of them is shown in the community.

The free space and the Account Check-Up only read it. The Account Renovation and the Account Setup work on your live account, in a window you agree, and you see every change.

Every figure Grab gives you, each with what it means for your store and the one thing to do. It is free on your first collection. Then $29 a month for one restaurant, $20 for each one more, up to 5. To keep it, write to us.

By card, through Stripe, in US dollars. Your bank converts it to your money at its own rate.

The service appears in your account, under Orders, with the few questions it needs, and we start from there.

Our refund policy is written on our legal pages. The refund policy

The members see your nickname, or nothing at all if you post anonymously. Your restaurant's name is never shown. A post marked Public can also be read by visitors, still without your restaurant's name.

Other restaurant owners on Grab, and our team.

Yes. Link your LINE from your profile, and choose what you hear about.

Every email we send has a link at its foot that stops our emails. The weekly letter and the community's letter also have their own switch in your account.

The owner asks from the foot of My profile. We send an email with a link that works for 24 hours, and that link closes the account. While one of our services is in progress, write to us instead.

We read your figures to show them to you. What we keep, why and for how long is in our privacy notice. The privacy notice