For restaurants on GrabFood, the food delivery app
Know what to change first on your GrabFood account
Kontimo helps restaurants perform on GrabFood, the food delivery app: your Grab figures read for you, what each campaign brings, and a community of owners. Free.
GrabFood is the food delivery service of Grab, used by more than 275,000 restaurants in Thailand alone. (Grab, 2026)
Sound familiar?
Running a store on Grab should not be guesswork
You do not know which figures to watchGrab shows dozens of numbers. Which ones matter, and what does good look like?
Your campaigns run on automaticOffers and ads cost you every week. Which ones actually bring orders?
Good advice about Grab is hard to findIt is scattered and often out of date, with no place to compare notes.
Run your store
The figures that matter, and what good looks like
Read from your own Grab account, each figure with what it means for your store. A person on the team reads our remarks before you do.
- The one thing to change first
Recommendations ranked by what they move.
- Only the figures that matter
Orders, sales, basket, rating, menu, each against your own four week average.
- Good practices, step by step
How the Grab app ranks stores, and what makes people order.
- Your figure55 orders this month
- Our recommendation ProYou should negotiate your commission rate with Grab
- The guide ProRead the guide: Grab commission fees, what restaurants really pay, and how to keep the margin
Your marketing
Know what every campaign brings
See what each offer and each ad brings in orders and sales, and decide with figures.
- What each campaign cost and brought
Your offers, your ads and the Grab campaigns you joined, side by side.
- What your marketing costs, and what it brings
What your offers and ads take from your sales, and the orders they bring back.
- Keep what works, rework what does not
A plain recommendation on each campaign.
Community
Come and ask your questions, and share your experience
The first community made for restaurant owners on Grab. Post under a nickname or anonymously: your restaurant’s name is never shown.
- Ask the members who have been there
- Tips marked “It worked” by other members
- A question of the week, every week
From the discussions
Question36 min ago
ฟรายส์ตัดเองจากมันฝรั่งสด อ่านกระทู้ฟรายส์เก่าแล้วทำตามครบ ไปถึงลูกค้ายังนิ่มอยู่ดีค่ะ ต้องเปลี่ยนเป็นแบบแช่แข็งไหมคะสวัสดีค่ะ เพิ่งสมัครวันนี้ ร้านเป็นร้านขนมปังเล็กๆแถวเซนต์หลุยส์ เดือนที่แล้วเริ่มขายเซ็ตตอนเย็นใน Grab กับ LINE MAN…
3 repliesA member, anonymous
Tip44 min ago
tape on the sauce lid + own small bag... 3 week no spill...banh xeo go with nuoc cham, and the set also have small soup... nuoc cham cup always spill on pancake... pancake soggy... 1 star... test:…
1 replyA member, anonymous
Question50 min ago
vegetarian christmas set for two, worth making or does the 24th sell by itself anyway?a question for the ones who have done december on the apps more than once. last year was my first december on grabfood and shopeefood. on…
5 repliesA member, anonymous
See all the discussionsKeep reading, free
Reliable answers, checked before they are published
Guides, a tip every day and checklists, written for restaurants on Grab. Read them now, no account needed.
How to find your GrabFood best seller dishes in GrabMerchant's Menu Insights, and what to do with them: place them first, keep them in stock, pair them, prune.
Read the article
Food that arrives cold, soggy or spilled is reviewed as bad food. Order one of your own dishes through Grab now and then, and open it the…
More to read
- Article · Updated 10 NovVirtual brand on Grab: a second shop from your kitchen
- Article · Updated 10 NovWhat you can change yourself in GrabMerchant
- Article · Updated 10 NovGrab Quality Hero explained: tiers, badge and benefits
- Article · Updated 10 NovGrabFood ranking: what Grab says moves your store up
Three steps, and you are reading your figures
- You are here
1Tell us your restaurantThree questions, on this page.
About 1 minute 
2Connect your Grab accountAdd us as a staff member in GrabMerchant. Nothing on your account changes.
About 2 minutes
3Read your figuresStraight to your space, and emailed to you.
We email you
Your data stays yours
Giving us access is a real step. Here is what it means.
- Your Grab password never reaches us
You add us as staff in GrabMerchant and can remove us at any time. You sign in to Kontimo with a one-time link.
- Encrypted, stored and sent
Your figures and files are stored encrypted and sent over a secure connection.
- Seen by you and our team
No other member sees your figures. In the community, your restaurant’s name is never shown.
- Never sold, deleted when you ask
We do not sell or rent your data. Ask, and we delete it.
What owners say
Owners on Grab, in their own words
I used to look at forty numbers and change nothing. Now I read one line on Monday and I know what to fix that week.
The side by side showed me which offer really brought orders. I kept one and reworked the other.
I asked the members about rain cancellations and had three answers by the evening.
Before you start
Is it really free?
Yes. Your free space has no time limit and asks for no card. You pay only if you order one of our services.
Do you need my Grab password?
No. You add us as a staff member in GrabMerchant, and can remove us at any time. Reading your account changes nothing on it.
My restaurant is not on Grab yet.
Answer “Not yet”. Your space shows you how to open your Grab account, step by step, or we set it up for you with the Account Setup.
What do you do with my figures?
We read them to show them to you, with what they mean. No other member sees them.
Do you work with LINE MAN or other apps?
Grab, with everything we have. LINE MAN is next on our list.
About Kontimo
Kontimo is run by OYA Studio LLC, a company registered in Wyoming, United States. It helps restaurants perform on Grab in every country where Grab runs: Thailand, Singapore, Malaysia, Vietnam, the Philippines, Indonesia and Cambodia. Kontimo is independent of Grab and is not affiliated with Grab Holdings Inc.
Start with your own figures
Three questions, and you are in.