Guides and articles for restaurants on GrabFood

Kontimo helps restaurants perform on GrabFood, the food delivery app. Your Grab figures explained, the other members, free.

All topics

In-depth guides on performing on Grab, from setting up your account to keeping your margin.

Get Started

Open your account and set it up right, so everything after it works.

Rank & Get Found

How the Grab app decides who is seen first, and how to climb.

Win Customers

Turn the people who see you into orders, good reviews and regulars.

Protect Profit

Make every offer, every ad and every fee work for your margin.

Guide6 min read GuideProtect Profit Grab Commission Fees: What Restaurants Really Pay, and How to Keep the Margin How Grab commission works, what sits on top of it, how it applies to discounted orders, and how to keep a margin on every GrabFood order. 6 min readUpdated 20 Oct 2026 Guide9 min read GuideGet Started How to Set Up Your Grab Merchant Account: Documents and Steps by Country How to open a GrabFood merchant account in Thailand, Singapore, Malaysia, the Philippines, Indonesia and Vietnam: routes, documents, timelines and fees. 9 min readUpdated 20 Oct 2026 Guide6 min read GuideRank & Get Found How the GrabFood Algorithm Works: What Grab Confirms, and What It Rewards What Grab actually says about how restaurants are ranked on GrabFood, what it rewards with visibility, and which popular claims have no source. 6 min readUpdated 20 Oct 2026 Guide5 min read GuideWin Customers How to Get More Grab Reviews and Lift Your Rating Why ratings and reviews matter on GrabFood, the thresholds Grab uses in its quality programs, and practical ways to earn more good reviews. 5 min readUpdated 20 Oct 2026 Guide5 min read GuideWin Customers Low Orders on Grab? Find the Cause Before You Fix It Why GrabFood orders drop, how to find the real cause in your own GrabMerchant data, and the fixes that match each cause. 5 min readUpdated 20 Oct 2026 Guide6 min read GuideRank & Get Found Best-Selling Items on Grab: Find Them, Then Build Your Menu Around Them How to find the dishes that actually sell on your GrabFood menu, sort them by popularity and margin, and give them the position, photos and prices they need. 6 min readUpdated 20 Oct 2026 Guide6 min read GuideProtect Profit 10 GrabFood Mistakes That Cost Restaurants Orders, and How to Fix Them The ten mistakes that quietly cost restaurants orders, rating and margin on GrabFood, and the fix for each, based on what Grab actually publishes. 6 min readUpdated 20 Oct 2026 Guide5 min read GuideWin Customers Reduce Cancellations on Grab: Causes, Rules and Fixes What counts as an avoidable cancellation on GrabFood, the targets and rules Grab publishes, and how to fix the causes in your kitchen and on your menu. 5 min readUpdated 20 Oct 2026 Guide10 min read GuideProtect Profit GrabFood in Thailand: Platforms, Fees, Schemes and Calendar How the Thai delivery market splits, what Grab really deducts, what the government co-payment rounds changed for commission, and the dates that move demand. 10 min readUpdated 20 Oct 2026