For restaurants on Grab
Know what to change first on your Grab account
Your figures, read from your own Grab account, what each campaign brings, and a community of owners who run their stores on Grab.
Sound familiar?
Running a store on Grab should not be guesswork
You do not know which figures to watchGrab shows dozens of numbers. Which ones matter, and what does good look like?
Your campaigns run on automaticOffers and ads cost you every week. Which ones actually bring orders?
Good advice about Grab is hard to findIt is scattered and often out of date, with no place to compare notes.
Run your store
The figures that matter, and what good looks like
Read from your own Grab account and checked by us, each figure with what it means for your store.
- The one thing to change first
Recommendations ranked by what they move.
- Only the figures that matter
Orders, sales, basket, rating, menu, each against your own four week average.
- Good practices, step by step
How the Grab app ranks stores, and what makes people order.
- Your figure55 orders this month
- Our recommendation ProYou should negotiate your commission rate with Grab
- The guide ProRead the guide: Grab commission fees, what restaurants really pay, and how to keep the margin
Your marketing
Know what every campaign brings
See what each offer and each ad brings in orders and sales, and decide with figures.
- What each campaign cost and brought
Your offers, your ads and the Grab campaigns you joined, side by side.
- What your marketing costs, and what it brings
What your offers and ads take from your sales, and the orders they bring back.
- Keep what works, rework what does not
A plain recommendation on each campaign.
Community
Come and ask your questions, and share your experience
The first community made for restaurant owners on Grab. Post under a nickname or anonymously: your restaurant’s name is never shown.
- Ask the members who have been there
- Tips marked “It worked” by other members
- A question of the week, every week
From the discussions
QuestionAnswered1 h ago
ShopeeFood rating 4.9 to 4.5 from ONE review?? How many until it stops jumping??Opened on ShopeeFood 3 weeks ago (Grab and LINE MAN since last year, both 4.8 ok). Shopee only 9 ratings so far. Today one 1 star 'food…
11 repliesA member, anonymous
QuestionAnswered3 h ago
change price all menu at once on Grab, is there a wayPork price go up again this month so I need raise my kuy teav 1000 riel each bowl, small and big, plus the dumpling and the dry noodle. On…
1 replyA member, anonymous
QuestionAnswered9 h ago
fryer broke at 3pm, student orders keep coming. what is your backup??yesterday afternoon fryer at shop 2 stop working, around 3pm. this shop sell coffee but also fries and chicken wing for student after…
3 repliesA member, anonymous
See all the discussionsKeep reading, free
Reliable answers, checked before they are published
Guides, a tip every day and checklists, written for restaurants on Grab. Read them now, no account needed.
The food delivery benchmarks a Grab restaurant can use in Southeast Asia: Grab's service bars per market, order values, market growth, with source and year.
Read the article
Food that arrives cold, soggy or spilled is reviewed as bad food. Order one of your own dishes through Grab now and then, and open it the…
Three steps, and you are reading your figures
- You are here
1Tell us your restaurantThree questions, on this page.
About 1 minute 
2Connect your Grab accountAdd us as a staff member in GrabMerchant. Nothing on your account changes.
About 2 minutes
3Read your figuresChecked by us, then emailed to you.
We email you
Your data stays yours
Giving us access is a real step. Here is what it means.
- Your Grab password never reaches us
You add us as staff in GrabMerchant and can remove us at any time. You sign in to Kontimo with a one-time link.
- Encrypted, stored and sent
Your figures and files are stored encrypted and sent over a secure connection.
- Seen by you and our team
No other member sees your figures. In the community, your restaurant’s name is never shown.
- Never sold, deleted when you ask
We do not sell or rent your data. Ask, and we delete it.
What owners say
Owners on Grab, in their own words
I used to look at forty numbers and change nothing. Now I read one line on Monday and I know what to fix that week.
The side by side showed me which offer really brought orders. I kept one and reworked the other.
I asked the members about rain cancellations and had three answers by the evening.
Before you start
Is it really free?
Yes. Your free space has no time limit and asks for no card. You pay only if you order one of our services.
Do you need my Grab password?
No. You add us as a staff member in GrabMerchant, and can remove us at any time. Reading your account changes nothing on it.
My restaurant is not on Grab yet.
Answer “Not yet”. Your space shows you how to open your Grab account, step by step, or we set it up for you with the Account Setup.
What do you do with my figures?
We read them to show them to you, with what they mean. No other member sees them.
Do you work with LINE MAN or other apps?
Grab, with everything we have. LINE MAN is next on our list.
Start with your own figures
Three questions, and you are in.