GrabFood commission rate: what Grab publishes by country

The GrabFood commission rate is published by Grab in one market of the five this article covers: Singapore, where there is a service fee of 30% on all GrabFood and GrabMart orders¹, subject to the prevailing GST². Indonesia publishes commission packages that start from 15%³. Everywhere else, Grab's own pages send you to your contract: in the Philippines the commission is at the rate specified in the agreement between Grab and the merchant⁴, in Vietnam likewise⁵, and Indonesia's terms define the Service Fee in the merchant's commercial terms⁶. Malaysia's sign-up page asks you to acknowledge service fees "as stated in the FAQ below"⁷, and the FAQ states none. Grab's own range, given on its Thai blog, is that it charges merchants around 15% to 30% commission on the order value on average⁸. Thailand has its own article; this one goes country by country through what Grab says, what sits on top of the rate, and where you find the rate you actually pay.

What does Grab charge in Singapore?

Thirty percent, on every order. Grab Singapore's merchant page says the fee is charged on every order you receive through Grab, through both delivery, and Self Pick-Up orders⁹, and that it is subject to GST². There is also a one-time activation fee: S$100 per outlet before GST if you use your own Android device¹⁰, or S$300 per outlet before GST with a Grab Order Device that prints receipts¹¹. You do not pay it at sign-up; it is offset against your future earnings on Grab¹².

What the 30% is taken from is written in Grab Singapore's merchant terms. The price an order counts is the menu price, or, where you fund a coupon or discount, the resulting lower price after applying such coupons or other discounts¹³. A discount Grab funds is not taken into account¹⁴. What you receive is that price less the applicable Service Fee¹⁵.

What does Grab charge in Malaysia?

Grab Malaysia's food merchant page does not state a rate. Its sign-up form asks you to acknowledge service fees as stated in the FAQ⁷, and the FAQ that follows covers documents, the delivery radius, typically covering an 8-10 km radius¹⁶, and payment times, not the fee. The last figure Grab Malaysia published was a ceiling: a 2021 announcement headed "Reduction in Commission Ceiling to 25%"¹⁷, dated January 14, 2021¹⁸. That was a statement about a maximum during a lockdown period five years ago, not a current rate card. Your rate is the one in your agreement; ask your account manager to show you the line before you sign or renew.

What does Grab charge in Indonesia?

Indonesia is the one market where Grab publishes a menu of rates. Its commission package programme has three classes: Basic from 15%³, Premium from 20%¹⁹ and Elite from 25%²⁰. A higher class costs more commission and buys benefits Grab lists as lower delivery and order fees for your customers, more attractive promotions and more²¹. The word "from" matters: these are starting points, and your class's exact rate is in your agreement.

Grab Indonesia's merchant terms, last updated²⁵ on September 28, 2026³⁴, add two things. Grab may use part of the Service Fee for "Promotion Attribution", the costs paid by the merchant for promotional or marketing activities in the app²², so part of what you pay as commission may be spent on promoting you. And the terms say the fee is adjusted over time through mutual agreement²³. On tax, the terms say the VAT percentage follows the prevailing tax law²⁴.

What does Grab charge in the Philippines?

The rate in your contract⁴. Grab Philippines does not publish a figure, but it changed how the rate is written: it will display its rates as VAT-ex in future contracts²⁶, so the percentage you see excludes VAT, which is added to it.

Since April 15, 2024²⁸, a separate deduction also applies: a credit withholding tax of 1% on one-half of the gross remittances²⁷, which Grab withholds on the government's behalf. Gross remittances exclude discounts, shipping fee, VAT and the platform's own fee²⁹. That is a tax collected for the government, not part of Grab's commission.

What does Grab charge in Vietnam?

Grab Vietnam's merchant page names two charges. A New Merchant Package of 1.2 million dong, VAT included, for each new GrabFood merchant in Ho Chi Minh City and Hanoi since September 1, 2023³⁰; and the commission on your sales at the rate set in your contract⁵. No rate is published.

Since July 1, 2025, Grab also withholds VAT and personal income tax from sellers on each transaction³¹, for individual and household businesses³³. The tax is computed on the order value less the seller's own discount³². Like the Philippine withholding, it is a tax collected on the state's behalf, separate from the commission, and it shows in the Finance section of the GrabMerchant app³⁵.

What sits on top of the commission?

Tax, in every market, in a different form:

• Singapore: GST on the 30% service fee², and GST on the activation fee¹⁰.
• The Philippines: VAT on rates quoted without it in newer contracts²⁶; the 1% withholding on half of your gross remittances²⁷ is a tax credit, not a fee.
• Vietnam: VAT and personal income tax withheld for individual sellers³¹, again a tax and not a fee.
• Indonesia: VAT at the rate the tax law sets²⁴.
• Malaysia: not stated on the merchant page.

One more line is worth knowing in Indonesia: part of the commission itself may fund promotion²².

Is the commission charged before or after your discount?

Only Singapore says it in its terms: after a discount you fund¹³, and never reduced by a discount Grab funds¹⁴. Vietnam's tax rule uses the same logic for the tax base³², but that is the tax, not the commission. Malaysia, the Philippines and Indonesia do not say it in the pages Grab publishes. Before you fund a large discount, ask Grab whether your rate applies to the price before or after it, and check one discounted order on your statement.

How do you find the rate you actually pay?

Three places, in this order:

1. Your agreement. In the Philippines, Vietnam and Indonesia Grab's own pages point there⁴⁵⁶, and Malaysia's page states no rate at all⁷. The commercial terms, sometimes an annex, state the percentage and whether tax is included.
2. Your statement. Find what was deducted on a plain order, with no discount, and divide it by the order value to see the rate in practice.
3. Your account manager or the help centre. Ask for the rate, whether it includes tax, and what it is taken from. In Indonesia, the form to move to another commission package is in the GrabMerchant app³⁶.

What should you check this month?

• The commission percentage in your agreement, and whether it is quoted with or without tax.
• One plain order and one discounted order on your statement: what was deducted on each.
• In Singapore, whether your activation fee has already been offset against earnings.
• In Indonesia, your commission package class, and whether its benefits are worth its rate.
• In the Philippines and Vietnam, the tax withheld in your finance reports, kept apart from the commission.
• Your contract's renewal date, which is when a rate can be discussed.

Kontimo reads each month what your Grab statement deducts, line by line, in plain language, so the commission you pay is a figure you know rather than one you guess.