Guides and articles for restaurants on GrabFood

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Kontimo helps restaurants perform on GrabFood, the food delivery app. Your Grab figures explained, the other members, free.

Latest: yesterday · 4 new in the last two weeks

ArticleNewRank & Get Found GrabFood best seller: find your top dishes and use them How to find your GrabFood best seller dishes in GrabMerchant's Menu Insights, and what to do with them: place them first, keep them in stock, pair them, prune. 5 min read

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ArticleNewGet Started How to use the GrabMerchant app to run your store 6 min read ChecklistProProtect Profit Campaign checklist: keep, adjust or stop 5 min read GuideRank & Get Found How the GrabFood Algorithm Works: What Grab Confirms, and What It Rewards 6 min read

The questions Grab leaves open

Four things the app shows you a figure for, and never explains. Answered plainly, with Grab’s own terms beside, so you decide with the whole picture.

The commission, GP and VAT: what Grab takes on an orderWhat the rate applies to, what VAT is added on top, and what reaches your payout.Read the articleWhat a click on your ad costs youAds are billed per click, not per order. What a click costs, and when an order pays for it.Read the articleWho pays the discount in a co-funded promotionYour share, Grab’s share, and what the order leaves you once both are taken off.Read the articleWhat each dish leaves youThe margin per dish after the commission and the ingredients: which dishes carry your store on Grab.Read the article

Browse by topic

Get Started Open your account and set it up right, so everything after it works. 5 resources1 new Rank & Get Found How the Grab app decides who is seen first, and how to climb. 9 resources1 new Win Customers Turn the people who see you into orders, good reviews and regulars. 11 resources1 new Protect Profit Make every offer, every ad and every fee work for your margin. 16 resources1 new

Guides

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GuideRank & Get Found How the GrabFood Algorithm Works: What Grab Confirms, and What It Rewards What Grab actually says about how restaurants are ranked on GrabFood, what it rewards with visibility, and which popular claims have no source. 6 min read GuideWin Customers Low Orders on Grab? Find the Cause Before You Fix It Why GrabFood orders drop, how to find the real cause in your own GrabMerchant data, and the fixes that match each cause. 5 min read GuideWin Customers How to Get More Grab Reviews and Lift Your Rating Why ratings and reviews matter on GrabFood, the thresholds Grab uses in its quality programs, and practical ways to earn more good reviews. 5 min read GuideRank & Get Found Best-Selling Items on Grab: Find Them, Then Build Your Menu Around Them How to find the dishes that actually sell on your GrabFood menu, sort them by popularity and margin, and give them the position, photos and prices they need. 6 min read GuideProtect Profit 10 GrabFood Mistakes That Cost Restaurants Orders, and How to Fix Them The ten mistakes that quietly cost restaurants orders, rating and margin on GrabFood, and the fix for each, based on what Grab actually publishes. 6 min read GuideProtect Profit Grab Commission Fees: What Restaurants Really Pay, and How to Keep the Margin How Grab commission works, what sits on top of it, how it applies to discounted orders, and how to keep a margin on every GrabFood order. 6 min read GuideWin Customers Reduce Cancellations on Grab: Causes, Rules and Fixes What counts as an avoidable cancellation on GrabFood, the targets and rules Grab publishes, and how to fix the causes in your kitchen and on your menu. 5 min read GuideProtect Profit GrabFood in Thailand: Platforms, Fees, Schemes and Calendar How the Thai delivery market splits, what Grab really deducts, what the government co-payment rounds changed for commission, and the dates that move demand. 10 min read GuideGet Started How to Set Up Your Grab Merchant Account: Documents and Steps by Country How to open a GrabFood merchant account in Thailand, Singapore, Malaysia, the Philippines, Indonesia and Vietnam: routes, documents, timelines and fees. 9 min read

Articles

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ArticleNewRank & Get Found GrabFood best seller: find your top dishes and use them How to find your GrabFood best seller dishes in GrabMerchant's Menu Insights, and what to do with them: place them first, keep them in stock, pair them, prune. 5 min read ArticleNewGet Started How to use the GrabMerchant app to run your store How to use the GrabMerchant app day to day: what each tab does, who on your team gets which role, orders, the Ready button, sold out dishes and customer chats. 6 min read ArticleNewProtect Profit GrabFood commission rate: what Grab publishes by country The GrabFood commission rate Grab itself publishes in Singapore, Malaysia, the Philippines, Vietnam and Indonesia, what sits on top, and where to find your own. 7 min read ArticleNewWin Customers GrabFood cancellation rate: what counts and how to cut it What Grab counts in your GrabFood cancellation rate, what a high rate costs, the limits on cancelling, and the settings that stop a cancellation early. 8 min read ArticleGet Started Food delivery benchmarks in Southeast Asia: what to compare The food delivery benchmarks a Grab restaurant can use in Southeast Asia: Grab's service bars per market, order values, market growth, with source and year. 8 min read ArticleProtect Profit Virtual brand on Grab: a second shop from your kitchen A virtual brand is a delivery-only brand cooked in a kitchen you already run. How to list one on Grab in each market, what Grab asks, and what to check first. 8 min read ArticleGet Started What you can change yourself in GrabMerchant In GrabMerchant you change your menu, prices, photos, hours and contacts yourself. What Grab reviews first, what needs a request, and the limits per market. 9 min read ArticleWin Customers Grab Quality Hero explained: tiers, badge and benefits Grab Quality Hero, now Top Service in some markets: what Grab measures each month, the bars per tier and market, what a tier unlocks, and how to move up. 8 min read ArticleProtect Profit GrabFood ads: how to set your daily budget How the daily budget of GrabFood ads behaves: why a day can cost 30% more, why an end date caps the total, the minimums, and how to choose an amount. 7 min read ArticleRank & Get Found GrabFood ranking: what Grab says moves your store up How GrabFood ranking works in Grab's own words: why customers see different lists, why a store disappears, and the levers Grab names in each market. 9 min read ArticleProtect Profit Phuket low season: a GrabFood plan for your restaurant When the Phuket low season starts, how to tell the season from a real drop in your sales, and what to change on GrabFood: hours, menu, rain, promotions, ads. 9 min read ArticleWin Customers Food delivery packaging on Grab: what to use and why Food delivery packaging that survives the ride: what Grab asks of it in each market, what a spill or a missing item costs you, and what to check at handover. 8 min read ArticleWin Customers Repeat customers on GrabFood: how to win the second order How Grab counts repeat customers, what brings a first-time GrabFood customer back, and the tools Grab gives you: stamp cards, audiences and customer messages. 8 min read ArticleWin Customers GrabFood reviews: how to reply, and what Grab removes How to reply to GrabFood reviews in the GrabMerchant app, what a good reply says, which reviews Grab removes on a report, and how your rating is counted. 9 min read ArticleProtect Profit GrabFood add-ons: how option groups raise the basket How GrabFood add-ons work: option groups, which extras to offer, required or optional, how to price them, and how to set them up in the GrabMerchant app. 7 min read ArticleProtect Profit GrabFood promotion: a free item or a discount? A free item and a discount are both GrabFood promotions you create yourself. What each costs you, which one customers take up, and when to choose each. 7 min read ArticleProtect Profit GrabFood markup: can delivery cost more than dine-in? Grab recommends the same price on GrabFood as in your dining room, and caps the markup in some markets. What each market allows, and what a markup really earns. 7 min read ArticleRank & Get Found GrabFood photo size, and the dish photos that sell The GrabFood photo size for a menu item in each market, what Grab asks a dish photo to show, the angles it suggests, and how to shoot your dishes with a phone. 8 min read ArticleRank & Get Found How to write menu descriptions that sell on GrabFood How to write GrabFood menu descriptions: what Grab says to include, how long and in which case, its AI tool, and how to check that a new description sells. 8 min read ArticleRank & Get Found GrabFood menu: which categories to put first How to order the categories of your GrabFood menu: the order Grab recommends, what research says about a dish's position, and how to rearrange it in the app. 8 min read ArticleProtect Profit GrabFood profit per dish: what each dish leaves you How to work out what each dish leaves you on GrabFood after commission, discounts, packaging and ingredients, with Grab's own net sales and earnings formulas. 7 min read ArticleProtect Profit Grab co-funded promotion: who pays the discount In a Grab co-funded promotion, Grab pays part of each discount and you pay the rest. How the split works, what else you pay, and what to check before joining. 9 min read ArticleProtect Profit Grab ads cost: what you pay for a click or an order How Grab charges a restaurant for an ad: per order in the app, per click on the portal, how the auction sets the price, and why a day can cost more. 6 min read ArticleProtect Profit GrabFood commission in Thailand: what you pay and why What the GrabFood commission in Thailand is, what it pays for, how VAT and other costs sit beside it, the scheme rates, and what you can do about it. 8 min read
ArticleWin Customers Grab’s campaigns this quarter: which to join, and when Every campaign Grab invites restaurants to, what it asks of you, and the ones worth your discount. Coming soon
ArticleRank & Get Found Reading your GrabMerchant Insights in five minutes The four numbers on the Insights screen that tell you how your week went, and what each one asks you to do. Coming soon
ArticleWin Customers Kin Jay, Songkran, 11.11: your offers around the Thai calendar The weeks when demand moves in Thailand, and how to have the right dishes and offers ready for each. Coming soon

Checklists & templates

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ChecklistProProtect Profit Campaign checklist: keep, adjust or stop Eleven checks to run at launch, then once a week for every active campaign: where to read each one in GrabMerchant, and when to keep, adjust or stop. 5 min read
ChecklistProRank & Get Found The dish photo checklist Twelve points to tick before a photo goes on your menu: light, angle, plate, crop, and what Grab refuses. Coming soon
TemplateProWin Customers Replies to reviews, from one star to five: twelve templates Short replies to adapt in a minute, for the praise, the complaint, the late order and the missing item. Coming soon
TemplateProProtect Profit The offer planner: a month of promotions on one page Plan which offer runs when, on which dishes, and what it costs per order, before you switch anything on. Coming soon
ChecklistProGet Started Your account in twenty points: the yearly check The settings, the menu, the photos and the hours to look at once a year, even on an account that runs well. Coming soon

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